Service Centre Pre-Audit Checklist – Guardian Interlock

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DEALER AREA

Service Centre Pre-Audit Checklist

Has Audit been booked on Service Centre Database *

Yes
No

Please complete Audit booking on database before continuing

Has Audit issue been created on Issue Tracking Database *

Yes
No

Please create issue on database before continuing

Category: Service Centre, Issue Description: SC Audit, Priority: Low (7 days for completion)

Service Centre State *

ACT
NSW
NT
SA
TAS
VIC
WA
QLD

Service Centre Name NSW *

Select your Service Centre name from the dropdown

Service Centre Name NT *

Select your Service Centre name from the dropdown

Service Centre Name SA *

Select your Service Centre name from the dropdown

Service Centre Name TAS *

Select your Service Centre name from the dropdown

Service Centre Name VIC *

Select your Service Centre name from the dropdown

Service Centre Name WA *

Select your Service Centre name from the dropdown

Service Centre Name QLD *

Select your Service Centre name from the dropdown

Service Centre Address (per Guardian database) *

Address Line 1

City

State / Province / Region

Postal Code

Email *

Service Centre Phone Number *

Confirm address, email and phone number is current and correct *

Yes
No

Contact Service Centre for confirmation

Correct address, email and/or phone information

Please note correct information here if the address or phone number entered above is found to have errors.

Last Audit Completed Date

Last Audit Type *

Confirm above address details and phone number are present and correct in the following locations

Contact Details Correct – Guardian Website *

Yes
No

Contact Details Correct – Store Locator Software *

Yes
No

Contact Details Correct – FM Databases (SCDB, ITDB) *

Yes
No

Contact Details Correct – Shipping Websites *

Yes
No

Contact Details Correct – Participant Information Brochure *

Yes
No

Contact Details Correct – Government Website (if applicable) *

Yes
No

Contact Details Correct – Staff E-Folder *

Yes
No

Contact Details Correct – Proprietary Software *

Yes
No

Please complete the following section using the Service Centre Database

Service Centre Contract sighted and in order *

Yes
No

Please review the contract copy to ensure it is initialled on all pages and signed by Service Centre and Guardian. The scan is legible and all pages are present.

Current Contract Expiry Date *

Current Contract Signed by *

Current Certificates of Insurance & Details for Workshop

Public Liability Insurance COC sighted and in order *

Yes
No

ACT / VIC / TAS $20M, NT / SA $10M, WA / NSW $5M

Public Liability Insurer *

Public Liability Insurance Expiry Date *

Workers Compensation Insurance COC sighted and in order *

Yes
No
Not applicable

WA $50m for any one occurrence. Sole traders do not require WC Insurance

Workers Compensation Insurer *

Workers Compensation Insurance Expiry Date *

MVRB Licence sighted and in order (WA only) *

Yes
No

MVRL Licence sighted and in order (NSW only) *

Yes
No

Professional Indemnity Insurance COC sighted and in order (TAS Only) *

Yes
No

Professional Indemnity Insurer *

Professional Indemnity Insurance Expiry Date *

Additional Comments

Review databases and note any delayed supply of documentation. The importance of timely supply of these documents should be addressed with the Service Centre at the Audit if issues are noted here.

Approved Service Centre Staff Name *

Check SCDB and/or T drive for valid documentation

Approval Type *

Initial Approval Date *

Approved Service Centre Staff Name

Check SCDB and/or T drive for valid documentation

Approval Type

Initial Approval Date

Approved Service Centre Staff Name

Check SCDB and/or T drive for valid documentation

Approval Type

Initial Approval Date

Approved Service Centre Staff Name

Check SCDB and/or T drive for valid documentation

Approval Type

Initial Approval Date

Approved Service Centre Staff Name

Check SCDB and/or T drive for valid documentation

Approval Type

Initial Approval Date

Paperwork

Interlock Paperwork received *

Dispatched to Guardian regularly
Paperwork Follow up issues on file

Review Serial Number Database for incoming receipts. Review Issue Tracking Database for follow up issues.

Note last 4 dates paperwork was received *

Interlock Inventory *

Adequate interlock inventory available

Pull Inventory Aging report from Guardian Transact and review numbers. Larger centres – at least 5 full sets. Smaller centres – at least 2 full sets.

Is there Excess stock required to be returned *

Yes
No

Larger centres should have at least 5 full sets of equipment. Smaller centres at least 2 full sets. Equipment last touched date on Inventory Aging Report should be reviewed and any equipment untouched for more than 2 months should be returned.

Is there any stock which has not been touched for over 2 months *

Yes
No

Run a Units with Status and Location Report for the Service Centre from the SSRS Report site and review the last touched dates.

Note serial numbers of stock not touched for over 2 months. Report to auditor so stock can be collected.

Note Gas bottle cylinder number, barcode and expiry date according to Guardian records

To be provided by staff who manage gas. These details are to be checked at the audit to confirm they match.

Gas Levels – Record last 4 gas readings

Information comes from AccountsDB – Gas Levels – search service centre and date range. Drops of more than 50PSI per month (small centres) or 100PSI per month (large centres) should trigger Gas Leakage test to be completed during the audit.

Gas Reading Date *

Gas Reading Level *

Gas Reading Date

Gas Reading Level

Gas Reading Date

Gas Reading Level

Gas Reading Date

Gas Reading Level

Comments regarding Stock / Gas *

This information is to be provided by Guardian staff allocated to manage Service Centres and gas.

Review Filemaker Issues relating to customer complaints and summarise *

Customer Survey Messages sent to Participants *

Yes

Customer survey messages should be sent to 3 customers of the Service Centre. 1 recent install and 2 customers regularly being serviced.

List FM Issue Numbers created *

Participant names should not be recorded on this audit form

Additional comments or issues to be noted *

Review databases and note any other issues that have not already been covered above. These may need to be discussed with the Service Centre at the Audit.

Form Completed by (GIS Staff) *

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