Contact Service Centre for confirmation
Confirm above address details and phone number are present and correct in the following locations
Please complete the following section using the Service Centre Database
Please review the contract copy to ensure it is initialled on all pages and signed by Service Centre and Guardian. The scan is legible and all pages are present.
Current Certificates of Insurance & Details for Workshop
ACT / VIC / TAS $20M, NT / SA $10M, WA / NSW $5M
WA $50m for any one occurrence. Sole traders do not require WC Insurance
Review databases and note any delayed supply of documentation. The importance of timely supply of these documents should be addressed with the Service Centre at the Audit if issues are noted here.
Review Serial Number Database for incoming receipts. Review Issue Tracking Database for follow up issues.
Pull Inventory Aging report from Guardian Transact and review numbers. Larger centres – at least 5 full sets.
Smaller centres – at least 2 full sets.
Larger centres should have at least 5 full sets of equipment. Smaller centres at least 2 full sets. Equipment last touched date on Inventory Aging Report should be reviewed and any equipment untouched for more than 2 months should be returned.
Run a Units with Status and Location Report for the Service Centre from the SSRS Report site and review the last touched dates.
Gas Levels – Record last 4 gas readings
Information comes from AccountsDB – Gas Levels – search service centre and date range. Drops of more than 50PSI per month (small centres) or 100PSI per month (large centres) should trigger Gas Leakage test to be completed during the audit.
This information is to be provided by Guardian staff allocated to manage Service Centres and gas.
Customer survey messages should be sent to 3 customers of the Service Centre. 1 recent install and 2 customers regularly being serviced.
Participant names should not be recorded on this audit form
Review databases and note any other issues that have not already been covered above. These may need to be discussed with the Service Centre at the Audit.