Service Centre Audit Form

– Step 1 of 8

Has the Pre-Audit Checklist (less than 14 days old) been sighted and reviewed by Auditor ? *

If No, please review this document before proceeding and select Yes after review is completed. Any issues from Pre-Audit Checklist are to be noted below and discussed with the Service Centre during the Audit.

It is recommended that a hard or soft copy of this document be available to the Auditor during the Audit for reference if needed. Until the above field is a Yes you cannot continue with this form.

Were there any issues flagged in the Pre-Audit Checklist ? *

Note here any issues flagged in the Pre-Audit Checklist that are to be addressed during the Audit *

Gas Test File Upload – Turn main gas valve on and load photo of regulator gauges now *

Click or drag files to this area to upload. You can upload up to 10 files.

Comparison photo will be taken at completion of audit. Leave gas on for the duration of the audit.

Service Centre State *

Service Centre Name NSW

Select your Service Centre name from the dropdown

Service Centre Name NT

Select your Service Centre name from the dropdown

Service Centre Name QLD

Select your Service Centre name from the dropdown

Service Centre Name SA

Select your Service Centre name from the dropdown

Service Centre Name TAS

Select your Service Centre name from the dropdown

Service Centre Name VIC

Select your Service Centre name from the dropdown

Service Centre Name WA

Select your Service Centre name from the dropdown

Service Centre Address for Audit

Address Line 1

City

State / Province / Region

Postal Code

CERTIFICATES AND NOTICES

Do you have the following items on display or available in your workshop ?

Guardian Interlock Training Certificate for ALL staff working with interlocks *

Yes – Displayed
Available
No

Ensure certificates are correct ie. Installer/Service Provider or both and specific to 2030 model.

If No – Audit Action Required

Please list here the full names of the personnel missing certificates or requiring replacements *

Please list here the full names of the personnel with training certificates *

Certificates can be displayed on the workshop wall or somewhere that is available for clients to view ie. display book on counter.

Guardian Notices on Display / Available *

Guardian Privacy Notice
Guardian Refund Policy
Concession Notice
None

Guardian Notices Replaced by Auditor

Guardian Privacy Notice
Guardian Refund Policy
Concession Notice
None

If Auditor does not have notices with them an Audit Action is required for Admin to send.

VicRoads Notices on Display / Available *

VicRoads Refusal of Service Notice
VicRoads Government Fee Notice
None

VicRoads Notices Replaced by Auditor

VicRoads Refusal of Service Notice
VicRoads Government Fee Notice
None

If Auditor does not have notices with them an Audit Action is required for Admin to send.

File Upload – load images of notice locations here *

Click or drag files to this area to upload. You can upload up to 10 files.

Comments – Guardian Notices

Comment here on any missing or out of date notices. If notices are not in good condition they should be replaced.

MARKETING, ADVERTISING AND PROMOTION

Do you have any of the following on display at your workshop ?

Posters and brochures on display and/or available *

Guardian “Available Here” poster
Offender Program Brochures
Private Interlock brochure / poster
Guardian signage on exterior

Auditor should provide posters/brochures as needed. Please comment below if provided.

Does the Service Centre participate in local events eg. Assessor nights, *

Do you advertise locally *

Yes – Business and Guardian
Yes – Business only
Yes – Guardian only
No

Would you like further marketing materials, signage or assistance *

Comments – Marketing, Advertising and Promotion

FACILITIES AND SECURITY

Is access to the Service Centre building secure ? *

ie. Is the building alarmed

Provide detail of building security

ie. security patrols, dead locks, keypad entry etc

Is access to the Service Centre workshop controlled ? *

Provide detail of workshop security

ie. workshop is open garage

Is documentation is kept securely and inaccessible to unauthorised personnel *

Provide detail of documentation security process

ie. paperwork is placed in envelopes and posted daily

File Upload – load image/s of documentation storage areas here *

Click or drag files to this area to upload. You can upload up to 10 files.

Are Installation and service areas inaccessible to customers and public *

Provide details on installation and service area

ie. Workshop is open space with reception desk, customers not allowed beyond reception

Does the Service Centre have an appropriate waiting area with adequate seating arrangements for customers *

Provide details on how customer waiting is handled

ie. covered outdoor area available for waiting customers

Does the Service Centre have a private and quiet area available for interlock training *

Provide details on training location

ie. training completed in vehicle

What are the training arrangements and methods in place for participants *

File Upload – load images of training area here *

Click or drag files to this area to upload. You can upload up to 10 files.

Ask Service Centre which personnel have access to the GuardianTransact software

Please include Full names

Staff with GT access *

Staff with GT access

Are any personnel working with Interlock Participants who do not have a Guardian Transact Password *

List any personnel who work with Interlock Participants that are found to not have GuardianTransact Password

Please include full names

Interlock staff without GT Password

INVENTORY CARE

File Upload – load image/s of equipment storage areas here *

Click or drag files to this area to upload. You can upload up to 10 files.

Do you have adequate interlock inventory available *

Service Centres should have a minimum of 2 sets of equipment for small centres and 5 sets for larger centres.

Is inventory well looked after and proper storage provided *

Please include photographs in the File Upload section above

Is cleanliness/appearance of stock acceptable *

Please include photographs in the File Upload section above

Are servicing tools, equipment and manuals accessible *

Please include photographs in the File Upload section above

Comments – Inventory Care

Audit Actions should be created on any Inventory issues and the issue fixed on the day if possible.

PAPERWORK

Do you do the following during a service ?

Provide Guardian Summary Report at each service *

Provide “Occurrence Report” when events are shown on download *

Offer participant opportunity to comment on events *

Know what to do in the event of tampering or damage *

Supply required documents to participant (Client Service Form, Vehicle Installation Authority, User Guide, Compliance Guide) *

Know content and purpose of documents in kit *

Supply Concession EService Form and card paperwork

Completed by Service Centre
Completed by Participant
No

Post participant paperwork to Guardian immediately *

Comments – Paperwork

Please include comments on any “No” answers in this section.

COMPUTER / IT

File Upload – load images of computer area here *

Click or drag files to this area to upload. You can upload up to 10 files.

Are the approved staff aware of the Guardian website login to access procedures/documents etc: *

Are the approved staff aware of the Guardian Transact Help Menu to access documents to help *

Does your PC have Admin and User login passwords *

Is your PC and GuardianTransact software in working condition *

Teamviewer Host Desktop links on desktop *

AVG Anti-virus in date and working on computer *

AVG Daily Scan set up and working *

Date of last AVG Scan *

Shortcuts on desktop to access Guardian Website and GuardianTransact

Guardian Website
Guardian Transact
Gas Stocktake
Day Calculator for Refunds

Guardian Training Video available on desktop or alternate location

Link on Desktop
Alternate location

Comments – Computer / IT *

Any feedback regarding PC performance should be noted here. Audit actions should be created for any “No” answers in this section.

INFRASTRUCTURE EQUIPMENT

File Upload – load images of service area here *

Click or drag files to this area to upload. You can upload up to 10 files.

Do you have the following infrastructure items as provided by Guardian:

Gas Bottle *

Gas setup (tubing, regulator, bumper, chain) *

Calibration Adapter (spit tube) *

PC/Laptop *

Printer *

Yes
No
Guardian owned
Service Centre owned

Barcode Scanner *

Demo Serial Connector (D-Sub) with power supply/cord *

IR Dongle

Gas Testing Cap for IR Dongle

USB Exension Cable 15m

Camera Download USB B cable

2030 Head Unit Extension Cord 20m

Does the Service Centre have an extra gas bottle *

Comments regarding equipment

Please make any notes here regarding infrastructure items. If you only have 1 of any of the items do not mark off the item above as located.

GAS CHECKS

Do you check your Gas equipment regularly ?

Does the Gas bottle on site match the details provided in the Pre-Audit Checklist *

Please ensure a photo is taken of the gas bottle details and tubing etc

An Audit action should be created to rectify the gas bottle records.

Do you review your Gas Levels regularly *

Do you Contact Guardian if below 200-500 PSI *

Do your Gas tubes have excess length (can cause gas wastage) *

Has Gas tank been checked for leaks *

Is Gas is turned off after each service *

Comments regarding Gas

Gas Management Leakage Test – to be performed by Auditor

Take photo of Gas regulator valves and load below. Compare image to intial image taken.

Gas File Upload – load photo taken *

Click or drag files to this area to upload. You can upload up to 10 files.

Compare to images taken at commencement of Audit

Did any of the pressure dials change ? *

If Pre-Audit Checklist identified possible gas leakage issues complete a soapy water test and record location of leak in below notes.

Comments re Gas Leakage Test

Please detail which valve had a change and any results from soapy water test.

Service Centre to provide any general comments or suggestions no already covered above.

Audit Completed by *

Guardian Staff
Service Centre Staff

Form Completed by (full name) : *

Service Centre Staff Audit Conducted with *

Please list full names and all staff involved (if more than one person)

GIS Auditor Name